Em@il Excellence

By following these simple rules, you can reduce the number of emails sent and received by 20%. 

For an average executive, that may save 15 work days per year! 

Remember... Send Less – Get Less! 

DO’s

Choose the Best Channel

Phone calls or personal meetings may have advantages over emails. 

Know Your ABC’s

State Action required, provide Background information and Close with next steps. 

Strengthen the Subject Line

Summarize purpose and urgency in the subject line to help readers prioritize. 

Sculpt the Content

Keep text blocks brief. Use bullet points and numbers. 

Be Culturally Sensitive

Email etiquette varies, e.g. in greeting and closing

DON’Ts

Don’t Add to the Clutter

Reduce the number of copies. Use “Reply Without Attachment” and avoid “Reply to All” where appropriate. 

Don’t Let Email Take Over Your Time

Set aside a time of day for non-urgent responses. Use folders. File, delete and archive your emails regularly. 

Don’t Be a Careless Writer

Write your emails thoughtfully – Remember, they could end up as exhibits in a court case or in the media. 

Don’t Send Sensitive Info Without Encryption

Be aware that business critical or confidential information in an email may become public. 

Don’t Send Angry Emails

Cool off first, then phone or meet face-to-face to resolve difficult situations.